Returns Policy

RETURNS

You will find a returns form in the box with your order. Please complete this form and place it with the garment when you send it back to us.
In line with the Consumer Contract Regulations our policy for a refund or exchange is for you to notify us within 14 days of receiving your order and to return the product to us within 28 days of receiving the order. To notify us that your wish to make a return contact us using:

E: sales@guinea.uk.com
or
T: 0345 3192039

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Finally, to complete your return, we require a receipt or proof of purchase.

NON-RETURNABLE ITEMS

Gift Cards

SENDING BACK YOUR ITEMS

To return your product, send it to us at:
Guinea
Lockley Storage
Wistanswick
Market Drayton
Shropshire
TF9 2AY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, as are any duties paid. Please ensure that you get proof of posting from the Post Office.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

REFUNDS PROCESS

Customer service is very important to us and we work hard to ensure your returns experience is as easy as possible.
Once we have received your return, it can take up to 7 working days to process the return. We will send you an email to notify you that we have received your returned item.
As soon as the refund is approved and processed a credit will automatically be applied to your credit card or original method of payment.

NON UK RETURNS

If you are returning your item from outside the UK you MUST mark the item as RETURN OF GOODS, RETURNED GOODS, RETURN TO ORIGIN. Other classifications result in duties, taxes and admin fees being levied and these charges WILL BE DEDUCTED from your refund.

Any duties paid by you to receive the goods are not refundable.

LATE OR MISSING REFUNDS

Annoyingly, refunds can take 7 to 10 days to appear in your bank after we have processed them....so first of all:

First - check your bank account
Second - contact your credit card company, it may take some time before your refund is officially posted by them.
Third - contact your bank. There is often some processing time before a refund is posted.
Finally - contact us and we'll look in to it for you: